Refund policy
DO YOU TAKE RETURNS AND REFUNDS?
If you have an issue with your order, please reach out to our customer support team via email address Nguyenxuanthuan91@gmail.com to start a request.
Term of exchange: 30 days from the date you receive the product or as soon as you discover the error when receiving the goods.
Return Address: Contact to ( Nguyenxuanthuan91@Gmail.com ) We will review and send you the nearest warehouse address for your convenience.
WhatsApp: +84 0906338782
Below are the conditions under which a return will proceed:
Conditions apply: Applicable to all products due to defects from the manufacturer CROCJACKET or if the product you received does not match the product you ordered in the order information (We always ensures the product you receive is the most accurate from the color and other specifications at least 90% compared to photos are posted – due to force majeure due to the actual material and light, the actual product has a deviation of less than 10%).
Assuming the product is made right to the order and without any defects, our returns, refunds and remake policy differs depending on each case:
Other Details:
Please pay shipping costs for returning the products
Refund time will take 3-7 business days
Please Include your order number in the package to allow us to track the package accordingly